Managing Conflict in the Workplace is an immersive experience which teaches you to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain calm under fire.

You must be prepared to effectively handle all types of conflicts, and this workshop will help participants understand the root of conflict, lead difficult conversations, communicate without causing defensiveness, de-escalate difficult situations, and resolve conflicts in the most positive, collaborative way possible.

This offering employs a combination of learning styles, such as instructor-led facilitation, panel discussions, video critiques, small-group working sessions and role-play scenarios based on real organizational scenarios.

Participants will also discover more about themselves as they learn how to use their conflict management talents for the greater good of both their relationships and the organization. Utilizing a blend of instruction, demonstration and feedback, the workshop provides practice opportunities for new skills learned.

HOW YOUR COMPANY WILL BENEFIT:

1. Reduced time spent refereeing disagreements and conflicts between team members
2. Reduced stress because problems and conflicts are faced and solved instead of ignored or avoided
3. More openness because employees feel more comfortable bringing up their issues and working out their differences
4. Increased confidence of managers and leaders in having difficult conversations to resolve conflict